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Benchmarking · Early access

Stop wondering if your numbers are good. Know where you rank.

See how your retention, revenue per customer, technician productivity, and re-service rate compare to operators like you — always aggregated, always anonymous, opt-in.

Benchmarking · your cohort: single-office residential · SE
Customer retention72th percentile
Revenue per customer58th percentile
Technician productivity88th percentile
Re-service rate (lower is better)34th percentile
YouCohort medianAnonymous · 14 operators
  • Early access
  • aggregated & anonymous
  • opt-in
  • powered by the Climb operator network

Why owners care

"Is 84% retention good?" is the question every owner asks and no dashboard answers. On its own, a number is just a number — it only means something next to your peers. Benchmarking turns your metrics into a ranking: where you lead, where you're leaving money on the table, and what the top operators do differently. It's the context that turns data into a plan.

Ranked against operators like you

Compare to a cohort matched by size and region — "single-office residential in the Southeast," not a generic national average that hides the truth.

Percentiles, never a competitor's raw numbers

See that you're in the 72nd percentile for retention — never another company's figures, and never your identity shown to anyone else.

What the top quartile does differently

Not just where you rank, but the operating patterns that separate the leaders — so the benchmark points to an action, not just a score.

Anonymous and opt-in by design

Benchmarks are built only from aggregated, de-identified data across a group large enough that no single operator can be identified. You choose to participate; your identity is never exposed.

See your own numbers, not a canned demo.

Bring your FieldRoutes account. We'll connect read-only and walk you through your operation — live.