Reputation
Reviews are revenue. Treat them like it.
Applause reviews broken out by source, ratings and tips per technician, referrals and upsell leads — reputation as an operating metric, not a vanity number.
4.8
★★★★★
437 reviews · all sources
Tips this month
$1,240
Top tech NPS
+72
- Applause integration live in production
- per-source reporting
- per-technician attribution
Why owners care
In home services, your Google rating is your storefront. But an average star count tells you nothing you can act on. Which techs earn the five-star reviews — and the tips? Which source actually produces them? Who's generating referrals? When reputation is tied to the person who earned it, it stops being marketing's number and becomes a performance metric your whole field team owns.
Reviews by source
Google, Facebook, Yelp — one trend line per source through your Applause data, so you know where your reputation is actually being built.
Ratings and tips per technician
Customer ratings and tips roll up to the individual tech — and feed the technician championship.
Referrals, opt-outs, and upsell leads
The signals hiding in your review pipeline — customers ready to refer, ready to buy more, or about to walk — surfaced from the same data.
NPS on the leaderboard
Customer satisfaction sits in the composite score next to revenue and completion — great service literally moves a tech up the board.
See your own numbers, not a canned demo.
Bring your FieldRoutes account. We'll connect read-only and walk you through your operation — live.